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Do exam vouchers expire?
Yes. Exam vouchers expire one year after purchase. Any included retake follows the same validity period and must be used before that voucher expires.
Do gift vouchers expire?
Gift vouchers normally expire within two months. Once redeemed, the issued exam voucher remains valid for one year from the redemption date.
How do I redeem a gift voucher?
- Open the certification assigned to the gift voucher.
- Select Buy Voucher and complete your checkout details.
- Enter the code in the Gift/Coupon field and select Apply.
- Complete the redemption after the payable amount is removed.
Voucher and account details are emailed after a successful redemption.
When can I use a retake?
An available retake can be used at any time before the original voucher expires.
Do you offer refunds?
Purchases are final and non-refundable, including after an unsuccessful exam attempt.
I didn’t receive my voucher email. What should I do?
Check the spam or junk folder, then sign in at portal.knightsquad.academy and review your purchases or vouchers.
If it is still missing, email support with your full name and invoice or order ID.
I didn’t receive my student account details.
Visit portal.knightsquad.academy and use Reset Password with the email entered during checkout. A student account is created automatically after a successful certification or training purchase.
Can I change my student account email?
Student account email addresses cannot currently be changed.
Can I change my certificate name after passing?
The full name on a certificate cannot be changed after the exam is passed. Confirm that your account name is correct before beginning the exam.
Still blocked?
Send the account email and relevant reference ID so we can investigate.